Company Policies

At Gift Baskets by Design, we fully understand and appreciate that most businesses require samples and/or a gift basket design before making a final decision to place a large order as part of their corporate gift giving.

Although we initially charge for the sample order, we will gladly credit its purchase price toward the larger customized order (less taxes & shipping).

The sample design is most certainly returnable. However, please note, it must be returned fully intact as you received it and a 15% restocking fee (plus shipping costs) will be applied.

If you have any further questions, please do not hesitate contacting us.

Delivery Shipping Policy

We are pleased to offer delivery and shipping locally and across Canada! Local deliveries will be made within 24-48 hours upon receipt of the order. For more details, please do not hesitate asking. Should we encounter any shipping delays for your order, we will most certainly contact you. As all our gift baskets are custom-made, this will ensure your recipient always receives the freshest quality products in a timely fashion!

Substitution Policy

Every attempt will be made to fill each order as requested. However, in the event that a product and/or container becomes unavailable, Gift Baskets by Design reserves the right to substitute a product of equal or greater value at no extra cost. Nevertheless, you can be assured the quality of the gift basket will never be compromised.

Return Policy

Should you not be satisfied with your order, for any reason, please contact us immediately (within 24 hours of delivery). Please retain all products and original receipts and return them to us. We will replace, exchange or issue a credit note, but there are no refunds. We pride ourselves with excellent customer service and want to ensure you are 100% completely satisfied at all times.

Cancellation Policy

Orders, from time-to-time, may have to be cancelled due to unforeseen circumstances. If you need to cancel your order, please call us immediately at 519-433-7720 by the end of any given business day at which time the order was originally placed and there will be no charges. However, if the cancellation request occurs 24 hrs. after the original order there will be non-refundable handling fee equivalent to 20% of the total amount of the original order . Similarly, if your gift basket order has left our premise, you will be responsible for all shipping charges.

Payment & Order Policy

Method of payment and for your order is easy and simple! All prices are quoted in Canadian dollars and are subject to Ontario’s 13% HST. We accept payment by cash, VISA and/or MasterCard. Upon credit approval, we also offer corporate billing. Please ask for more details.

To place your order, simply call us at 519-433-7720 Monday through Friday 10 a.m. to 5 p.m. EST or Saturday 10 a.m. to 2 p.m. EST or click “Contact Us” and complete the form as provided.

Privacy Policy

Ensuring a strict privacy policy for all our customer account information is very important to us. At no time or for any reason will Gift Baskets by Design ever sell or release your customer account information to any other company. This information is strictly for the sole purpose of offering our complete services to you at the time of your order.